Refund policy

📦 Blunga Return and refund Policy

We offer Free Tracked Shipping, Free Returns, and a 30-Day Money Back Guarantee for customers in the United States, Canada, Australia, English-speaking European countries, and the United Arab Emirates. To ensure a smooth return process, please read the conditions below carefully.

🕒 30-Day Return Window

You have 30 days after receiving your item to request a return. After this period, we may no longer be able to process your return request.

✅ Return Eligibility

To be eligible for a return:

  • The item must be in new condition, unused, with original tags and packaging.

  • The return must be requested and approved via our support team before sending anything back.

  • Only items that are damaged, defective, delivered incorrectly, or customers who are genuinely unsatisfied, may qualify.

We do not accept returns for:

  • Final sale or clearance items

  • Used or visibly worn products

  • Gift cards

  • Custom or personalized items

  • Free or promotional items

📦 How Returns Are Processed

  • Once your return request is approved, we will send you a prepaid return label, generated through our logistics partner AutoDS or other certified third-party return processors.

  • The return address may vary depending on the product category and supplier. We’ll specify the exact return location in your instructions.

  • Any product sent back without prior approval will not be accepted, and we will not reimburse any shipping fees incurred.

⚠️ Important:

  • Unapproved returns or returns sent to the wrong address are not eligible for refund.

  • Orders in transit cannot be cancelled or modified.

  • Our free returns offer does not apply to orders shipped to HI, PR, AK, GU, VI, or international orders.

🚚 How to Start a Return

Email us at support@blunga.com with:

  • Your order number

  • Description of the issue

  • Photo or video proof (if applicable)

Once your return is approved, you will receive the return label and instructions.

🧾 Refunds

Once we receive and inspect your return, we will notify you of the approval status. If approved, the refund will be processed to your original payment method within 10 business days.
If more than 15 business days have passed since your refund approval, contact us at support@blunga.com.

Please note:

  • Original shipping charges are non-refundable.

  • As of January 1st, 2025, we have partnered with donation centers to process eligible returned shoes as donations for people in need. If you wish to donate your item, simply drop it at a recognized donation center and forward the donation proof (receipt or confirmation) to us via email to receive your refund. Do not contact the donation center for refund requests.

📌 Additional Notes for Customer Protection and Fair Use

To protect the integrity of our return system and ensure fair use:

  • Returns and refunds are granted only once per order.

  • Abuse of our refund/return policy (e.g., repeated claims, misuse, fraud attempts) may result in order cancellation, blocked refunds, or account restriction.

  • We reserve the right to reject any return request that lacks sufficient justification or evidence (such as photos, videos, or order details).

  • Products damaged due to improper use, mishandling, or deliberate tampering are not eligible for return or refund.

  • Refunds may be partial if the item shows signs of use, or if accessories or original packaging are missing.

  • We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, we will provide delivery confirmation, carrier details, and tracking information for the customer to follow up with the carrier directly.

🛡️ Chargeback and Dispute Policy

We are committed to resolving any issues fairly and professionally. If you experience a problem with your order, please contact us first at support@blunga.com before opening a dispute with your bank or payment provider.

  • Filing a chargeback without contacting us first may result in order cancellation and account suspension.

  • Fraudulent chargebacks or false claims will be disputed with supporting order, tracking, and delivery data.

  • We reserve the right to ban customers who abuse chargeback systems or engage in dishonest behavior.

Thank you for understanding and helping us keep our service fair and sustainable for everyone.